Shipping policy

Shipping Policy

Effective Date: June 2026

Overview

Endless Creations Salon, including Fleurish Extensions by ECS and T.O.S.S. by ECS, strives to process and ship orders as efficiently as possible. Please review the information below regarding processing times, shipping methods, delivery expectations, and digital product fulfillment.

Processing Times

Processing time refers to the time required to prepare an order before it is shipped and does not include carrier transit time.

Ready-to-Ship Products

In-stock products typically ship within three (3) to five (5) business days after payment has been successfully processed.

Custom & Pre-Order Hair Extensions

Many Fleurish Extensions by ECS products are custom ordered specifically for each customer.

Custom and pre-order extension orders typically require ten (10) to fourteen (14) business days for processing before shipment.

Processing time for custom and pre-order extension orders is separate from shipping time. Shipping estimates begin after your order has been processed and prepared for shipment.

Business days do not include weekends, holidays, carrier delays, manufacturer delays, or circumstances beyond our control.

Shipping Destinations

We currently ship to:

  • United States

  • Canada

  • Select International Locations

International customers are responsible for any customs fees, duties, taxes, import charges, brokerage fees, or other governmental fees associated with delivery.

These fees are not included in the purchase price or shipping charges.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 24–48 hours for tracking information to update after shipment.

Signature Confirmation

For security purposes, signature confirmation may be required on all hair extension orders.

Customers are responsible for ensuring someone is available to receive and sign for the package when required.

Failure to accept delivery may result in additional shipping charges.

Delivery Estimates

Delivery estimates are provided by the shipping carrier and are not guaranteed.

Endless Creations Salon is not responsible for shipping delays caused by:

  • Weather conditions

  • Carrier delays

  • Customs inspections

  • Natural disasters

  • Labor disruptions

  • Incorrect shipping information provided by the customer

  • Events outside of our reasonable control

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

If a package is lost, delayed, or marked delivered but cannot be located, we will gladly assist customers in initiating a carrier investigation or claim.

However, Endless Creations Salon does not guarantee replacement, reimbursement, or refunds for packages that are lost, stolen, delayed, or misdelivered by a shipping carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees before being reshipped.

International Orders

International shipping times vary by destination and customs processing requirements.

Customers are responsible for complying with their country's import regulations and for any associated fees or taxes.

Delivery delays caused by customs clearance are outside the control of Endless Creations Salon.

Digital Products (T.O.S.S. by ECS)

Digital products may be delivered by:

  • Instant download

  • Email delivery

  • Secure download link

Delivery methods vary by product.

Customers are responsible for providing a valid email address and ensuring that digital downloads are accessible through their device and internet connection.

Because digital products are delivered electronically, shipping charges do not apply.

Contact Information

Questions regarding shipping, tracking, or order status may be directed to:

Endless Creations Salon
(Including Fleurish Extensions by ECS and T.O.S.S. by ECS)

Email: info@endlesscreationssalon.com

Phone: (480) 269-7542

Address:
2680 East Germann Road, Suite 11
Gilbert, Arizona 85297